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Author Topic: paypal subscription vs regular subscription  (Read 4137 times)
mandrina
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« Topic Start: April 28, 2011, 09:37:01 pm »

basically, I have a paypal subscription set up that I thought would automatically renew, and while it is still happily sending money, apparently, it didn't renew on this end  after Jan, since I'm seeing ads again.  (ack ads.)  What should I do about this?
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« Reply #1: April 28, 2011, 10:19:55 pm »

basically, I have a paypal subscription set up that I thought would automatically renew, and while it is still happily sending money, apparently, it didn't renew on this end  after Jan, since I'm seeing ads again.  (ack ads.)  What should I do about this?

Let me look into it.  When did you start seeing ads?
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« Reply #2: April 29, 2011, 12:18:21 am »

Let me look into it.  When did you start seeing ads?

It's been, at least two weeks.  Which would jibe with your pm.  I'll check my paypal again.

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« Reply #3: April 29, 2011, 05:27:37 am »

Let me look into it.  When did you start seeing ads?

Sould I be seeing ads if I'm a gold donor? I've been seeing them since the server update.
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« Reply #4: April 29, 2011, 08:31:54 am »

Sould I be seeing ads if I'm a gold donor? I've been seeing them since the server update.

Sigh. No you should not be seeing ads. I wish you (or some other donor member) had mentioned this back when the server update was done. If this had been mentioned immediately after the update, I could have rolled back the update. However, it's far too late for that now. I will try to fix the issue (if there is one), but cannot make any promises as SMF has become majorly broken over the years -- one of the main reasons we are considering moving to new software. (Not to mention that I have no idea where to look for the problem in the tens of thousands of lines of pho code that I did not write.)
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« Reply #5: April 29, 2011, 08:44:46 am »

Sould I be seeing ads if I'm a gold donor? I've been seeing them since the server update.

It's even worse. The software on this end has marked your subscription "finished" as of April 15th.

Dark Midnight    Finished    February 14, 2010, 02:23:29 am    April 17, 2011, 05:08:01 am

The only easy solution would have been to have rolled back the server update within a few minutes of completing it. I will try to come up with a way to manually mark subscriber accounts as the correct membership class when their payment comes through. Unfortunately, the email address on the paypal payment often makes has nothing to do with the TC account the payment is for. I will see what i can do, however.
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« Reply #6: April 30, 2011, 03:52:01 am »


Sorry for not letting you know earlier. To be honest, I've been that busy that I didn't think much of it at the time. Thanks for sorting it out though. It is much appreciated.
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« Reply #7: April 30, 2011, 08:02:14 am »

Sorry for not letting you know earlier. To be honest, I've been that busy that I didn't think much of it at the time. Thanks for sorting it out though. It is much appreciated.

The server upgrade may have been a mistake. But I waited over two years since php 5.3 was released and a year since the actual new version of the server software came out. You'd think that would give people time enough to update their software -- especially when many updates have been released since then.  The only things that should have been expected to possibly break were the old Beehive boards and the Flashchat -- both of which used 4+ year old software that could not be updated here for various reasons.
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« Reply #8: May 03, 2011, 11:12:18 am »

It's even worse. The software on this end has marked your subscription "finished" as of April 15th.

Let's not forget the various ways that Paypal can muck things up, too. I've had Paypal bounce my subscription payment for no good reason, as my checking account hasn't been low enough to actually bounce items for a good 2-3 years.

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« Reply #9: May 03, 2011, 02:24:06 pm »

Let's not forget the various ways that Paypal can muck things up, too. I've had Paypal bounce my subscription payment for no good reason, as my checking account hasn't been low enough to actually bounce items for a good 2-3 years.

While true, this is definitely the software's issue. I expect all accounts to be marked finished as their next payment comes in. I'll do my best to manually turn the donor status back on so donors get the benefit of their donation. Not that the ads here are as overwhelming as they are at some places -- and Adblock Plus, at least, seems to block all but one small one on its default settings.
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« Reply #10: May 07, 2011, 07:03:33 am »

While true, this is definitely the software's issue. I expect all accounts to be marked finished as their next payment comes in.

Please do shoot me a note if that happens with my subscription. I'm trying to move all the stuff that my comcast.net account handles over to gmail eventually, with the hope of switching to FiOS if it ever comes to my neighborhood. Gmail is also more smart-phone friendly. This means that I don't keep a close eye on the paypal stuff, and I rarely check in with my bank balance online more than once or twice a month (usually right before I sit down to pay the bills) so it's easy for me to just miss bounce notices.

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« Reply #11: May 07, 2011, 07:53:45 am »

Please do shoot me a note if that happens with my subscription.

I'll try, but it does not send me any notice that it happens. You can check from your profile in the Donation Subscription area at the very bottom in the existing subscription area. If one is listed as ended when Paypal is still paying, the issue has hit your sub and I need to manually your account to the correct donor usergroup. 

This is one of the reasons we are moving to a different message board. One with such subscriptions built into the core so they are supported by the board designers.

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I'm trying to move all the stuff that my comcast.net account handles over to gmail eventually, with the hope of switching to FiOS if it ever comes to my neighborhood. Gmail is also more smart-phone friendly. This means that I don't keep a close eye on the paypal stuff, and I rarely check in with my bank balance online more than once or twice a month (usually right before I sit down to pay the bills) so it's easy for me to just miss bounce notices.

That's the problem with this bug. Paypal is working right so you don't get any bounce notices, the board just quietly decides your subscription is finished even though paypal is still paying for it. Sad
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« Reply #12: May 07, 2011, 08:18:10 am »

You can check from your profile in the Donation Subscription area at the very bottom in the existing subscription area.

The board says my subscription's good through 2013. So I'm ok for a while. Smiley

Karen
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« Reply #13: May 07, 2011, 08:19:53 am »

The board says my subscription's good through 2013. So I'm ok for a while. Smiley

If it ever changes that to already ended, the bug has hit your account. It does it without any reason and "whenever" from what I can see. Sad
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« Reply #14: June 15, 2011, 04:56:56 pm »

If it ever changes that to already ended, the bug has hit your account. It does it without any reason and "whenever" from what I can see. Sad

The bug got me again. 
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